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Leaving a review of your Telehealth On Demand experience on HotDoc

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Why have I been asked to leave a review on HotDoc?

If you have recently booked and completed a Telehealth appointment with HotDoc, you may receive a push notification, email or SMS asking you to take a survey. Here you can rate your appointment experience and optionally leave a comment with further feedback.

 

How can I leave a review?

Once your payment has been processed, you will receive a payment confirmation email 1 hour after your appointment where you can click the "Leave feedback" button to rate your experience. You may also receive a push notification, SMS or email 2 hours after your appointment where you can also open this/click the link/click the ‘Leave feedback’ button and leave your review.

Upon clicking this, you'll be redirected to the HotDoc website to rate your experience using the stars and can optionally leave a comment. No login is required, and your response will not be shared with the practitioner.

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Who will see my feedback?

Your response is confidential and will only be visible to HotDoc. This information will be used to help us improve the quality of our services and will not be shared with your practitioner.

 

How long do I have to leave a review?

You will be able to leave a review up to 14 days after your appointment has concluded. 

 

Can I edit or update my review?

Yes, you can edit your review for up to 14 days after your appointment. You can do this from your HotDoc account under the Appointments section and will be accessible from your appointment under Current or History tab. 

 

There is a technical issue that is prohibiting me from leaving a review, what should I do?

If you are experiencing technical issues, please contact our Support team explaining the issue that you are experiencing. 

 

I left a review and my issue has not been resolved.

If you are experiencing issues with refunds or updates on a prescription, medical certificate or other queries of this nature, please contact our Support team. 

 

How do I opt out of these communications?

If you reply STOP to the SMS or click the unsubscribe link in your email, you will stop receiving these types of communications. 

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