Question

I recently received a SMS from HotDoc, why have you sent this?

Answer

HotDoc provides clinics with a service where we may send a SMS to their patients advising them of any of the following:

• An upcoming appointment
• A health message that requires your attention
• Information about the clinic (e.g. services they provide or information 
  

Extra Information
How do I unsubscribe?

Extra Information

• You may receive a SMS from a mobile number that HotDoc uses for our appointment reminder service, or from the clinic directly, depending on the service they're using.
  
  
• Please note that the SMS you receive may differ from the one shown below as the message can be customised directly by your clinic.
  
  
  
  
• If your SMS Reminder has a link to click to confirm, you can do so on your smart phone. However, if you do not own a smart phone, you can also copy the link into a web browser on a computer or tablet to view your reminder page. Alternatively, some clinics may also offer the option to reply directly to the message with a Yes or No.

How do I unsubscribe?

If you no longer wish to receive SMS reminders from your clinic, you can do so in the following ways:

• If the SMS has a link, click this to be brought to a page where you can select Unsubscribe from the bottom
  

• You can reply Opt Out/Stop to the SMS message
  

• Alternatively, you can also call your clinic and ask them to unsubscribe you from their end

Need more help?

If you're still having issues from here, please submit a request and we'll be in touch soon.