I recently received an SMS from HotDoc, why have you sent this?
HotDoc provides clinics with a service where we may send an SMS to their patients advising them of any of the following:
- A reminder for an upcoming appointment
- A health message or result message that requires your attention. For more information about this please see How to verify a health message or result message?
- Information about the clinic, eg. Services they provide
- A code to verify your HotDoc Account
- A payment request from your practice, asking you to add a payment method
Some further information about HotDoc SMS:
You may receive an SMS from a mobile number that HotDoc uses for our appointment reminder service, or from the clinic directly, depending on the service they're using.
If the SMS message includes a link, only click links that contain one of the following domains:
HotDoc will never send or ask you to click on a link with a different domain. Please check the spelling is correct.
- If your SMS reminder has a link to click to confirm, you can do so on your smartphone. However, if you don't own a smartphone, you can also copy the link into a web browser on a computer or tablet to view your reminder page. Alternatively, some clinics may also offer the option to reply directly to the message with Yes or No.
If you did not anticipate a verification code to be sent to your mobile, please disregard this SMS. It is likely that someone who is trying to sign up to HotDoc may have a similar number to yours and has entered their number incorrectly. They will not be able to verify their mobile number and will be required to complete the signup process again.
- If you no longer wish to receive SMS reminders from your clinic, please see How can I opt out of HotDoc Communication?
Links sent by HotDoc will always include:
- One of these domains: htd.io, hotdoc.com, and hotdoc.com.au.
- A string of letters and numbers that is unique to the appointment/recall/payment request.