Question

Why am I not receiving my reset password email when I am attempting to reset my HotDoc account password?

Solution

Sometimes, you may not receive a reset password email in the Inbox of your email account due to the following reasons:

• The email has been sorted into the Junk/Spam folder. 
  
  
• A block has been placed on the email or domain that we send from by you or your email provider 
  
  
• You may have signed up with a different email address 
  
  
• You no longer have access to the email address registered to your HotDoc account 
  
  
• Your email address may have been incorrectly entered when you originally signed up 
  

To fix this issue:

1. Check your Junk/Spam folder 
   
   
2. Check if there is a block on our email or domain (hotdoc.com.au) and remove the block (check with your email service provider for instructions)
   
   
3. If after multiple attempts you have not received this email, we suggest attempting to create a new account to make your booking
   

Please note: The link in the reset password email will expire after six hours and will become invalid after requesting a new link.