• What is a repeat prescription or repeat referral? 
• How long will it take to receive my script/what is the status of my request?
• When will I be charged for my request?
• How do I request a Refund?
• How long does my refund take?
• How can I get my script or referral mailed to me?
• What if I was charged twice?

What is a repeat prescription or repeat referral? 

If your practice your practices offers repeat prescription and referrals on their bookings page or website, this will allow you to request a repeat prescriptions for regular medications or referrals for regularly attended Specialist appointments. You must be an existing patient at the practice to use this service.

How long will it take to receive my script/what is the status of my request?

You should receive an email when your request has been submitted to your clinic successfully. This will also appear in your HotDoc Account under the 'Appointments' section as pending.

Once your request has been accepted or declined by your doctor, you will receive an email informing you of the outcome, the delivery method you have chosen, and may include a note from your doctor with further information.

You can also see the status of your request in your HotDoc account under 'Appointments' and you will see this change from pending, to approved or declined.

Please see How to request a Repeat Prescription or Referral for more information and to see the full experience.  

If you find that this is taking longer than expected, or longer than 5 business days, please contact your clinic directly via phone in regards to your request. 

When will I be charged for my request?

Prior to confirming your request, you will see the cost of the request which is inclusive of the booking fee. After confirming your request, the cost of the request will appear on your selected payment method in a pre-authorised/pending state.

Once your practitioner approves your request, your card will then be charged and you will receive an email with the breakdown of the cost. If the practitioner declines your request you will receive an email informing you that your request was decline. You will not be charged and the pending funds will be released into your account. 

How do I request a Refund?

To request a refund, please contact your clinic directly by phone. You can find your clinic's contact details on their HotDoc bookings page by searching for them through our HotDoc Online Booking page.

How long does my refund take?

If your request has been approved by your practitioner, and you have then contacted the practice to request a refund, the funds should usually be refunded within 5-10 business days. This can be dependent on your bank. 

If your request was not approved, but you have contacted the practice to cancel your request, as your funds are in a pre-authorised/pending state you will not be charged and the pending funds will be released. 

How can I get my script or referral mailed to me?

Each clinic chooses which request fulfilment options they’d like to offer. If you aren’t seeing the option you need, we recommend reaching out to your clinic directly via phone.

What if I was charged twice?

If you have been charged twice for a single request, please contact your clinic directly via phone to request a refund. You can find your clinic's contact details on their HotDoc bookings page by searching for them via our HotDoc Online Booking page.

If you need assistance locating their phone number please submit a request to our team.