I followed the View in App link in a HotDoc appointment confirmation email or a hyperlink in an SMS appointment reminder but the appointment isn't appearing in my HotDoc account. What can I do to fix this?
You may be experiencing this issue due to HotDoc not being able to successfully match your information the medical practice has on file to the information in your HotDoc account.
To attempt to resolve the issue, we recommend the following:
- Confirm the mobile number your medical practice has on file matches the mobile number that is on your HotDoc account.
- Make sure the HotDoc app is already downloaded on your device and is logged in before clicking the View in App link. For download instructions, please visit: How to download the HotDoc app
For more information about how and when appointments booked with your medical practice will appear in your HotDoc account, please visit:
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If you're still having issues from here, please submit a request and we'll be in touch soon.