Payments Security at HotDoc
HotDoc has a Payments feature that allows your practice to collect payment for an appointment, if you have added a payment method. Your card details are never visible to HotDoc nor the practice, and we do not collect or store your card details.
We use financial organisations Stripe, Pin Payments and Spreedly that we embed into our HotDoc platform to process payments and who are all Payment Card Industry - Data Security Standards (PCI-DSS) Level 1 certified.
When you are requested to add your debit/credit card details via HotDoc, they will be stored securely with Spreedly. We then receive an anonymised 'token' from Spreedly, and this token is passed to your practice's payment provider Stripe or Pin Payments to process your payment. As a result your card details, CVV codes and data are never visible to HotDoc nor the practice, but you will see your payment method in your HotDoc account so that you can use this for future payments.
If you choose to delete the stored card from your HotDoc account, this causes the token to be 'redacted' in Spreedly, which renders the token unusable for future charges.
If you would like to read more about how HotDoc handles security as well as your personal information, please view our security page and our privacy policy. To see how our financial providers handle security and privacy, please view the links below:
- Stripe Security / Stripe Privacy
- Pin Payments Security / Pin Payments Privacy
- Spreedly Security / Spreedly Privacy
You can also check out our payment security FAQs for more information: