Account & Security

Settings

• How to Create a HotDoc account
• How to update or review the details of your HotDoc profile

Log in

• Why do I need a mobile number to register an account?
• My Password Reset Email is not being delivered
• Reset your password
• How to log out of your HotDoc Account
• How to log into your HotDoc Account

Privacy and Security

• HotDoc and Security

Online & App Bookings

New Features and Updates

• Will appointments booked through my clinic appear in my HotDoc account?
• Mobile Check-in
• 📅 We've upgraded your Appointments Tab

About HotDoc Bookings

• ★ How do I cancel or reschedule a HotDoc booked appointment?
• How to add a HotDoc appointment to Calendar
• Booking an appointment
• Appointment Reminders
• Add a family member
• Booking for a family member

See all 7 articles

Health Messages & Reminders

About HotDoc Recalls

• ★ How to verify your health message

FAQs

• What is a SMS Reminder?

Repeat Prescriptions

FAQs

• HotDoc Repeat Prescriptions and Referrals FAQ

About HotDoc Repeats

• How to Order a Repeat Prescription or Referral

App FAQs

Our Mobile Apps

• ★ How to Download the HotDoc app
• How do I add or remove a favourite clinic or practitioner?
• Push Notifications
• Using online bookings on your iPad

General FAQs

FAQs

• Why did I receive an email confirming an appointment I booked?
• I can't find my preferred doctor/ practitioner
• How can I change my appointment details?
• How many appointments can I request?
• What if I can not find my preferred Clinic on the Booking page?
• Can I book a specific type of appointment?

See all 15 articles