Question

I would like to book an appointment with my practitioner via HotDoc. How can I do this?

Solution

If your clinic and practitioner use HotDoc to take online bookings, you can make an appointment using either the HotDoc website or the HotDoc mobile app.

To learn how to make an appointment with HotDoc, please read the guides below:

• How to make a booking via the website
• How to make a booking via the mobile app 
• Why is my appointment request still pending?

How to make a booking via the HotDoc website

1. Navigate to the HotDoc Online Booking page:
   
   
   
   
2. Search for your preferred medical clinic or practitioner. Alternatively, you can also search by suburb or postcode:
   
   
3. Once you've selected your clinic, select the Book appointment button:
   
   
   
   
   
4. Select if you want to book the appointment for yourself or someone else, like a family member or friend. See Booking for a family member for more information about this:
   
   
   
   
5. Select Existing patient if you or the person you are booking for have attended the clinic before, or New patient if you are new to the clinic:
   
   
   
   
6. Choose the appointment type you're booking in for. It's important to choose the best type of appointment for your needs so that you are allocated the correct amount of time, noting that you can see more options by clicking, 'Show more':
   
   
   
7. Select your practitioner and the available time that suits you best:
   
   
   
   
8. If you're not currently logged in, you will be prompted to either login or create a new HotDoc account. Select Yes, login to login with your existing HotDoc account, or select No, Signup to create an account:
        
   
9. The confirmation screen will then display. Select Cancel if you need to make changes. Select Yes, book if you're ready to confirm your appointment:
   
   
   
   
10. Your appointment request will be sent to the clinic. If your request was accepted, you will see 'Appointment confirmed' otherwise you will see 'Appointment Request Sent'. Click View appointments to see the status of your appointment request:
    
    
    
11. In most cases, you'll receive a confirmation email when your booking has been accepted by your practice, which may also have further pre-consult actions for you to complete such as a form. See How will I know if my booking is successful? for more information. 
    
    
    

How to make a booking via the mobile app  

1. Download and open the HotDoc mobile app to view the home page. Select Find Practitioners to start searching for clinics, or Log In first if you already have your HotDoc details handy:
   
   
   
   
2. Search for the name of your clinic or practitioner. Alternatively, you can also search by suburb or postcode, or current location if you have location services turned on:
   
   
   
   
3. Select your clinic to see their online booking page. Scroll through and look at individual practitioner times or go straight to the Book appointment button:
   
   
   
   
4. Select if you want to book the appointment for yourself or someone else, like a family member or friend. See Booking for a family member for more information about this:
   
   
   
   
5. Select Existing patient if you or the person you are booking for have attended the clinic before, or New patient if you are new to the clinic:
   
   
   
6. Choose the appointment type you're booking in for. It's important to choose the best type of appointment for your needs so that you are allocated the correct amount of time, noting that you can see more options by clicking, 'Show more':
   
   
   
7. Select the practitioner and the time that suits you:
   
   
   
   
8. If you are not yet logged in, you will be asked at this point if you have a HotDoc account. Select Yes to log in with your existing account details, or select No to create an account:
   
   
9. After logging in, you will be shown a confirmation screen. Select No, go back if you need to make changes. Select Yes, book now if you're ready to confirm your appointment:
   
   
   
   
10. Your appointment request will be sent to the clinic. If your request was accepted, you will see 'Appointment confirmed' otherwise you will see 'Appointment Request Sent'. Click View appointments to see the status of your appointment request:
    
    
    
    
11. In most cases, you'll receive a confirmation email when your booking has been accepted by your practice, which may also have further pre-consult actions for you to complete such as a form. See How will I know if my booking is successful? for more information. 
    
    
    
    

Why is my appointment request still pending?

Your request will generally be accepted automatically, but there may be times when it needs to be manually confirmed by the clinic. The main reasons for this are:

• Your HotDoc account details may not exactly match the details held at your clinic if you are an existing patient. 
  
  
• The clinic may have special settings which require them to manually approve different types of appointments requested.
  
  
• The clinic may be momentarily offline or not connected to HotDoc yet to confirm your booking.

In these cases, you will see a screen similar to the below after requesting your appointment and will be notified by email when your booking has been accepted, or if it has been declined: