Question

I need a full detailed tax invoice so that I can submit a medicare or insurance claim for my appointment which was paid for through HotDoc. How should I expect to receive this? 

Solution

Please view the following instructions depending on if you have booked an appointment directly with your practice or a Telehealth On Demand appointment via HotDoc. 

If you have booked an appointment directly with your practice online or via reception: 

• Please contact your practice directly and ask them to send you the tax invoice or receipt for your appointment so that you can make a claim if applicable. This will include the appropriate details you require, such the provider number and the item number for your appointment. 
  
  
• If you paid for this through HotDoc, you can expect to receive a payment confirmation email from HotDoc or from your practices payment provider, Stripe or Pin Payments, to let you know your payment was successful. This email will not include the information you require, such as the item number and the provider number. 
  

  ⓘ Please note

  Medicare rebate eligibility isn't guaranteed for any appointment, this is at the discretion of the clinic.

   

If you have booked a Telehealth On Demand appointment via HotDoc:

• If you require a tax invoice for insurance purposes, please submit a request to our Support team and we can assist with your query.
  
• Telehealth On Demand appointments are not eligible for a Medicare rebate, therefore we cannot provide a tax invoice with Medicare item numbers.
  

  ⓘ Please note

  For more information about our Telehealth On Demand service, please read our Telehealth On Demand FAQs.