Question

I need a full detailed tax invoice so that I can submit a medicare or insurance claim for my appointment which was paid for through HotDoc. How should I expect to receive this? 

Solution

If you have paid for your appointment through HotDoc, you can expect to receive a payment confirmation email from HotDoc or from your practices payment provider, Stripe or Pin Payments, to let you know your payment was successful. This email will not include information you require, such as the item number and the provider number. 

If you require a tax invoice or receipt for claiming purposes, this must be obtained directly from your practice. They can send you a receipt/tax invoice with the appropriate details you require, such the provider number and the item number for your appointment. 

Please contact your practice directly and ask them to send you the receipt for your appointment, so that you can make a claim.