Submit a patient support request

Having trouble with HotDoc? Our support team is here to help. Fill out an enquiry and one of our experts will get back to you within 1 business day.

Please note that HotDoc is unable to contact your clinic on your behalf. Do not enter medical information into the form below. If you are trying to reach your clinic, please contact them directly via phone.

Please tell us what your enquiry relates to:

Your email address

Subject

How can we assist? Please select an option from the drop-down.

Please use this form only if you have a question about a Telehealth appointment booked using the HotDoc Telehealth On Demand service. If you booked a Telehealth appointment directly with your regular medical clinic, please select "Telehealth with my Care Team" in the field above.

What is your enquiry?

Please include as much information as you can to help our support team start investigating your issue promptly.

Mobile number

Please enter your mobile number so our team can locate your account.

Date of birth dd/mm/yyyy

Please enter your DOB dd/mm/yyyy so our team can locate your account.

Practitioner name

Please provide the name of the practitioner

Appointment details

Please provide the appointment date & time

Attachments

Add file or drop files here