Question
I would like to cancel or reschedule an appointment I booked via HotDoc. How can I do this?
Solution
If you booked your appointment via HotDoc, you may be able to cancel or reschedule it by logging into the app and accessing your upcoming appointments.
If you're unable to cancel the appointment via the app, this could be due to settings determined by your clinic. In these cases, you will be directed to phone your practice directly to request your cancellation.
| At this stage, only appointment booked via HotDoc can be cancelled via HotDoc. To cancel or reschedule appointments that you booked at the clinic, please call the practice directly. |
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In this article
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How to cancel using the HotDoc mobile app
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Open your HotDoc app on your device. If you are not already logged in, please select Log in and enter your registered email address or mobile phone number and password:
- Select the Appointments tab in the bottom menu bar:
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Find the relevant appointment in your list and tap Cancel appointment:
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You will be prompted to confirm your cancellation request by clicking the 'Yes, cancel' button:
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Once successfully processed, your appointment will show as cancelled in your History list once the app has refreshed. This will send the cancellation request to your clinic and you will receive a confirmation via email. You will also get the option to reschedule for another time by clicking the Reschedule appointment button:
How to cancel using the HotDoc website
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Head to the HotDoc Patient Home Page and click on 'Login' at the top right hand corner of the screen:
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After logging in to your account, or if you are already logged in, click on Appointments at the top right corner of the screen:
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This will bring up your patient account details and list the upcoming appointments you have requested through HotDoc under the Current tab:
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Find the relevant appointment and cancel the booking by selecting Cancel appointment. You will then be asked if you are sure you would like to cancel:
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Selecting Yes, cancel will send the cancellation request to your clinic and you will receive a confirmation via email. You will also get the option to reschedule for another time by clicking the Reschedule appointment button: