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  3. About HotDoc Recalls

How to verify a health message or result message?

Last updated

 

Question

I received a message from HotDoc stating I have a health message or result message from my clinic. How do I verify the message isn't spam and what happens when I click the link?

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Example of a health message

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Example of a results message

 

Solution

HotDoc Recalls is a secure mobile service that helps your clinic notify you of a health message/result that may require booking a further appointment with your practitioner. The message is delivered via SMN (secure mobile notification) to the mobile number you've provided to your clinic.

Click on the links below for more information:

 

Links sent by HotDoc will always include:

- One of these domains: htd.io, hotdoc.com and hotdoc.com.au

- A string of letters and numbers that is unique to the appointment/recall

If you believe you have received a scam message instead - we recommend that you delete the message or you can report it (on iOS or Android). For more information on phishing and scam messages, please check this Australian Cyber Security Centre (ACSC) Guide.

ⓘ Please Note

 

How to verify the message is from HotDoc and not a scam?

To confirm the message is from HotDoc and not a scam, you can look at the following:

  1. The link on the message should have one of these domains:
    - htd.io
    - hotdoc.com
    - hotdoc.com.au

    HotDoc will never ask you to click on a link with a different domain. 

  2. The name of the clinic in the sender of the SMN

 

What happens when I click the link?

To view the full message you will need to click on the link and follow the below steps:

  1. When you click on the link on a smart device, you will be taken to a secure verification page that looks like the one below. Please note, if you do not own a smart device, you are able to type the link into an internet browser on your computer to view the message.



  2. The privacy of your health information is important, therefore, the link will take you to a page where you will be asked to input your surname and date of birth to ensure we are delivering the message to the right person.

  3. Once you correctly enter your surname and DOB, your health/result message will be shown, along with any information about how to book an appointment with your clinic for your recall reason.

    In many cases, this may include the ability to book your appointment right there and then through HotDoc Online Bookings by clicking the Book Appointment     button:

 

 

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