Question

I'm trying to use the HotDoc app on my mobile, but it is showing me a blank white screen or a 'You appear to be offline' message. How do I fix this? 

Solution

We're sorry to hear that you're having this issue! Luckily, there are a few steps outlined below that you can try to fix this:

1. Ensure you have cellular data or wifi turned on and enabled for the HotDoc app:
   
   
   
   
2. Force quit the HotDoc app and reopen it
   
   
3. Uninstall the app and re-download it. Please see How to download the HotDoc app for assistance
   
   
4. Restart your mobile device 

Once you've tried the steps above, you should be able to login to your account successfully and create a booking at your preferred medical centre.