Question

I am trying to sign up for a HotDoc account, why haven't I received my SMS verification code yet?

Solution

Sometimes the verification code could be slightly delayed or might not come through due to the following reasons: 

• There were network issues at the time of signing up
  
  
• You don't have access to a secure mobile network connection 
  
  
• You don't have an Australian mobile number
  
  
• You are currently overseas and do not have access to your Australian mobile number  
  
  

To fix this issue:

1. Ensure you have an active Australian mobile number.
   
   If you are unable to access your Australian mobile number, please see this article on how a friend or family member could request a booking for you:
   Booking for a family member.
   
   
2. Ensure you have a secure cellular network connection.
   
   
3. Restart your mobile phone. 
   
   
4. Unverified accounts are deleted from our system after 30 minutes. If you still have not received the verification code after this time, recreate your account by signing up again. 
   
   

Need more help?

If you're still experiencing issues from here, feel free to submit a request and we'll be in touch soon.