Question

I keep receiving the error "Sorry, it looks like something went wrong" when I try to log in to my account or create a booking. How can I fix this? 

Solution

We're sorry to hear that you're having this issue! Luckily, there are a few steps outlined below that you can try if this error continues to persist.

To fix this issue:

1. Try refreshing the HotDoc app by force quitting on your device, or refreshing your HotDoc webpage. 
   
   
2. Try to login to your HotDoc account using an internet browser such as Google Chrome. 
   
   
3. Restart your mobile device or your computer. 
   
   
4. Ensure you have a network connection or you're connected to WiFi. 
   
   
5. Check if the HotDoc app requires an update in the App Store or Google Play, depending on your device. 
   
   
6. Delete the app and reinstall it.  

Once you've tried the steps above, you should be able to login to your account successfully and create a booking at your preferred medical centre. 

Need more help?

If you're still having issues from here, please submit a request and we'll be in touch soon.