Submit a patient support request

Having trouble with HotDoc? Our support team is here to help. Fill out an enquiry and one of our experts will get back to you within 1 business day.

Please note that HotDoc is unable to contact your clinic on your behalf. Do not enter medical information into the form below. If you are trying to reach your clinic, please contact them directly via phone.

Please enter your mobile number so our team can locate your account.

Please enter your DOB in the following format (01 January, 2000) so our team can locate your account.

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    Support Hours:
    • Monday to Thursday 8:45am – 5:30pm AEST
    • Friday 9am-5pm AEST
    *Operation hours subject to change on Victorian Public Holidays