Telehealth On Demand connects you with a HotDoc GP for a same-day telehealth consult when your regular practice is unavailable. 

It's designed to act as a safety net, providing you with timely access to care while keeping you connected with your regular GP or practice. 

With Telehealth On Demand, you can:

• Book a Telehealth appointment quickly, often within minutes.
• Speak to a qualified Australian Doctor via phone or video.
• Get help with everyday medical needs like prescriptions, referrals, and general advice.

With your consent, notes from your consultation can be automatically shared with your nominated practice via HotDoc. You can also choose to receive a copy of your own consult notes after the appointment.

We always encourage seeking availability with your preferred provider first (if you have one) before considering the Telehealth On Demand option — they know your medical history best. This includes calling the practice directly if you can't find an appointment time online. 

If you need care and your preferred provider is not available, you can book a Telehealth On Demand appointment with a participating GP outside of your preferred providers through our website or app. Follow the steps below to get started. 

How to book a Telehealth On Demand appointment

1. From the homepage of your HotDoc account on the HotDoc website, select the Telehealth option, and then Telehealth On Demand.
   
2. Select a consult type.
   
   

   Telehealth On Demand is not suitable for all requests. Before selecting a consult type, please ensure the reason for your appointment is not listed under Not suitable for.  For further information, please see:  What requests are suitable for Telehealth On Demand appointments? What requests are not suitable for Telehealth On Demand appointments?

   
   
3. Answer a short series of screening questions to confirm Telehealth On Demand is suitable for your needs and to help the participating Doctor provide a safe and high-quality consultation.
   
   
   
   
   
4. If you have selected the Prescription appointment type, you will be prompted to enter the name of the medication you are requesting to ensure its suitability for Telehealth On Demand. 
   

   Shown if the medication is suitable for Telehealth On Demand

   Shown if the medication is not suitable for Telehealth On Demand

   
   If the name of the medication you are seeking is not listed, you will need to ensure it is not classified as a restricted medication.
   
   
   

   ⓘ Important information

   Even if the medication you have selected is not marked as 'Unavailable' for Telehealth On Demand, this does not guarantee it will be prescribed. Your doctor will use their best judgement to determine if the medication is suitable, based on your medical history and symptoms.

5. Carefully read the Terms and Conditions to ensure you understand how Telehealth On Demand works.
   
   
   
6. Enter your Medicare details so we can verify your identity.
   
   

   ⓘ Important info

   Telehealth On Demand is only available to patients who have a valid Medicare card.

   
   
   
   
7. Enter your contact details, including email, mobile number and address.
   
   
8. Select if you would like to share your consult notes with a nominated practitioner from your usual Care Team. 
   
   You can also choose to receive a copy of your own consult notes via email.
   
   
   

   Shown if your GP was listed in the previous section

   Allows you to access your own notes as well as, or instead of, your GP

   
   
9. Enter your payment details, which are captured securely. 
   
   Then, confirm the booking details and select Yes, pay now to proceed with the booking.
   
   
10. HotDoc will match you with a participating GP who has availability, and you'll be informed of when you will be called.
    
    

The Consultation

1. You will receive an SMS with a confirmation of your appointment. This will also let them know which phone number the Doctor will call from. 
   
   
   
2. The doctor will call you using the phone number you entered during the booking process.
   
   
   
   
3. An automated message plays, informing you that this is the call for your Telehealth On Demand appointment. 
   
   
4. After following the prompt to be connected with your GP, the consultation will begin.
   

After the Consultation

1. Payment is processed automatically after the consultation is complete.
   
   
2. You will receive a payment receipt and be invited to provide feedback on your consultation.
   
   
   
3. If your doctor has confirmed they will provide you with a medical certificate or prescription, this will be emailed through to you.
   
   
4. If you opted to receive a copy of your appointment notes, you will be emailed a link:
   
   
   For verification purposes, you will need to enter your last name and date of birth:
   
   

   Notes can only be accessed for 30 days, after which they will be deleted from our system.  If you would like to obtain a copy of the note after 30 days, please contact the clinic who performed your Telehealth On Demand consultation.

   
   
   
   
   
5. To ensure continuity of care with your regular provider, we always recommend discussing the Telehealth On Demand consultation during your next appointment with them.