At HotDoc we care about security and privacy. We will never see or store your card details and we use financial organisations that are Payment Card Industry - Data Security Standards (PCI-DSS) level 1 certified. For more information, please view our frequently asked questions below.
Payments Security FAQs
- Does HotDoc store my card details?
- What does 'Payment Card Industry - Data Security Standards (PCI-DSS) level 1 certified' mean?
- Can HotDoc see my card details?
- How do I know the payment message came from HotDoc?
- Why was $1.00 charged to my card after I added a payment method?
Does HotDoc store my card details?
No - The financial organisations we partner with and trust to verify and store your card details are called Stripe, Pin Payments and Spreedly. They are accredited by the Payment Card Industry - Data Security Standards (PCI-DSS) and are level 1 certified. For more information, please see HotDoc Payments Security.
What does 'Payment Card Industry - Data Security Standards (PCI-DSS) level 1 certified' mean?
The PCI-DSS is a set of global security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. The PCI DSS sets a baseline level of protection for consumers and helps reduce fraud and data breaches across the entire payment ecosystem. Level 1 is the highest compliance level, and these organisations annually process more than 6 million transactions of Visa or Mastercard or more than 2.5 million for American Express. For more information, you can view this page that further explains PCI compliance https://stripe.com/au/guides/pci-compliance
Can HotDoc see my card details?
No. Your card details, CVV codes and data are not visible to HotDoc or the practice, and we do not collect or store these details.
How do I know the payment message came from HotDoc?
You should receive a combination (or all) of the following asking you to add a payment method: SMS, Email and Push Notification.
To see an example of these communications, please view the screenshots in this article How to pay for an appointment using HotDoc.
If you're still unsure whether this came from HotDoc, please see the security information in this article Why did I receive an SMS from HotDoc?
Why was $1.00 charged to my card after I added a payment method?
When you add a payment method there will be a $1.00 pending charge processed on your card. In all cases, you will never be charged the amount as this is a temporary pre-authorisation in order for the financial organisations that we partner with to verify your card details.