Privacy at HotDoc
HotDoc has a strict code of privacy in keeping with what you would expect from your doctor. All personal information is encrypted to best practice industry standards.
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Your account and appointment information can only be accessed after authentication of multiple ID points, e.g. full name, date of birth and phone number
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The HotDoc website and API only work with SSL browser encryption to provide a secure connection with your device and to protect your information
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All of our servers and databases are managed within Australia with all data staying safely within our strictly managed environment
If you want to find out more about our commitment to your privacy, you can read through our privacy policy.
HotDoc Payment Security
HotDoc requests your credit or debit card details so that we can process payment for your appointment on behalf of the clinic.
Neither HotDoc nor the clinic collect or store your card details. Instead, we use a secure third party payment provider, based in the US, to keep your card details safe. If you choose to store your card details for future use, they will be stored securely with the third party payment provider. Stored cards will be used for future payments.
You can read more about how HotDoc handles your personal information in our privacy policy. You can also read more about how our third party service providers handle your personal information in the links below:
If you do not wish to provide your credit or debit card details, you may not be able to book this appointment through the HotDoc platform.
For any security or privacy questions, please email privacy@hotdoc.com.au