Question

I received an appointment reminder and I would like to cancel/confirm my appointment through it. How do I do this? 

Solution

HotDoc provides an appointment reminder service to clinics which allows them to send you a Push Notification to the HotDoc app on your mobile device, an email and/or SMS to the registered details in your patient file at the practice to remind you of an upcoming appointment. If you receive a push notification or email but have not confirmed or cancelled your appointment, you may receive a SMS a few hours later as well.

If you wish you stop receiving appointment reminders from HotDoc, see How can I opt out of HotDoc Communication?

How can I confirm my appointment?

1. To confirm your appointment, you may be given the option to reply 'YES or NO' to confirm or cancel, or you can tap to open your push notification, click the confirm/cancel button in your email, or click the link in your SMS reminder:
   
   
   
   
2. If you opened the push notification, clicked confirm/cancel in the email or the link in your SMS, you'll be directed to a reminder page where you can confirm your appointment and select Yes, I'm coming:
   
   
   
   
3. After confirming your appointment, you may see some information regarding our mobile app, some additional information that may be required from you, or health services provided by your clinic specifically.
   
   
   
   
   

How can I cancel my appointment?

1. To cancel your appointment, you may be given the option to reply 'No', or you can click the link or confirm/cancel button in your reminder
   
2. and tap the No, I can't make it button. From here you will see the option to confirm your cancellation:
   • Note: If you cannot see the 'No, I can't make it' option, you will be directed to call the practice to cancel or reschedule your appointment.
     
     
     
     
3. Tap Yes, cancel appointment to cancel your booking with your clinic. 
   
   
   
   
4. You will then see a cancellation confirmation page, where you can reschedule for another time if needed.
   
   
   
   

   ⓘ Please Note

   Please bear in mind HotDoc's links will always include one of these domains: htd.io, hotdoc.co, and hotdoc.com.au The email address that HotDoc will send an appointment reminder from is noreply@hotdoc.com.au  If you believe you received a scam message instead - it doesn't match the above criteria or your appointment's information - please can report it (on iOS or Android)