What is a SMS Reminder?

Why did I receive an SMS?

If your clinic uses HotDoc SMART Reminders. you may find yourself receiving an SMS reminding you about your upcoming appointment. 


What does this look like?

The SMS you receive will come from a mobile number that provides the appointment reminder service for HotDoc.

Please note that the SMS you receive may differ from the one shown below as the message can be customised directly by your clinic.

If your SMS Reminder has a link to click to confirm, you can do so on your smart phone. However, if you do not own a smart phone, you can also copy the link into a web browser on a computer or tablet to view your reminder page.


How can I confirm?

To confirm your appointment with your clinic via the SMS, click into the link provided, or follow the instructions in the SMS message.

If you click into the link, you'll be directed to your reminder page where you can confirm your appointment:



After confirming, you will see an 'Appointment confirmed' alert. You may also see some information relating to health services provided by your clinic specifically.




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