Question

How do I mange Multi-Factor Authentication settings on my account?

Solution

You can set up Multi-Factor Authentication in your HotDoc account in the 'Security' section. Please follow these steps below to see how to do this whether you're accessing your HotDoc account on your web browser or through the HotDoc app. We've also listed some FAQs at the bottom of this article too.

• What is Multi-factor authentication?
• How do I set up Multi-Factor Authentication on my account?
  • Web Browser
  • Mobile
• How do I deactivate Multi-Factor Authentication on my account?
  • Web Browser
  • Mobile
• FAQs
  • How do I log in using Multi-Factor Authentication?
  • Am I required to have a verified email to activate Multi-Factor Authentication?
  • What Multi-Factor Authentication methods do we support?
  • What if I lose access to my authenticated email?
  • What happens if I don't finish the set-up process?
  • Why aren't I receiving a one-time code in my email?
  • Does the email verification code expire?

What is Multi-Factor Authentication? 

Multi-factor authentication (MFA) is an authentication method used by digital users to add an extra layer of security to their online accounts. Enabling this method ensures that users can only login to their account after successfully presenting two or more pieces of evidence(i.e. your password and a one-time security code). If you'd like to add an extra layer of security to your HotDoc account, this article will assist with setting up a multi-factor authentication for your account.

Once setup, a secure one-time code will be required to login to your account. This code will be emailed to your nominated and verified email address.

• Using an Authenticator App
• Via Email

How do I set up Multi-Factor Authentication on my account?

Web Browser

1. Navigate to the 'HotDoc login' page and login to your HotDoc account using your email or mobile number and password.
   

2. Click on the your account initials to access your settings.
    

3. Then head to the 'Security' tab and under multi-factor authentication, click 'Activate' in the email field.
   
    
4. Next you will need to tick the box to acknowledge that upon completing setup you understand that losing access to your MFA device means you will longer be able to access your account, and then click 'Continue'.
   
    
5. We will then need to verify that this is you by confirming your current password before clicking 'Continue'.
   
     
6. From here you will receive a one-time password to your email address, where you will need to copy the code to log into your HotDoc account.
   
   
     
7. Paste the code into the One-time Password field and click Continue. Please note: You will need to do this within five minutes, otherwise the code will expire. If it has expired you’ll need to click ‘Start over to request a new one’
   
    
8. Your Email multi-factor authentication has now been activated and you will be prompted to click ‘Finish’. You will also receive an email confirmation informing you that this set up has been successful.
    
9. This will take you back to the main 'Security' tab and will display 'Activated' in the Email field.
   
    

Mobile

1. Navigate to the 'HotDoc App' and click and 'Log in' from here you will be prompted to enter your email or mobile number and password and click 'Log in'.
    

2. Click on the your account initials to access your settings, then head to the 'Security' tab.

    

3. Under multi-factor authentication, click 'Activate' in the email field, this will prompt you to tick the box to acknowledge that upon completing setup you understand that losing access to your MFA device means you will longer be able to access your account, and then click 'Continue'.
    
4. We will then need to verify that this is you by confirming your current password before clicking 'Continue'.
   
     
5. From here you will receive a one-time password to your email address, where you will need to copy the code to log into your HotDoc account
   
    
6. Paste the code into the One-time Password field and click Continue. Please note: You will need to do this within five minutes, otherwise the code will expire. If it has expired you’ll need to click ‘Start over to request a new one’
   
    
7. Your Email multi-factor authentication has now been activated and you will be prompted to click ‘Finish’. You will also receive an email confirmation informing you that this set up has been successful.
    
8. This will take you back to the main 'Security' tab and will display 'Activated' in the Email field.
   

How do I deactivate Multi-Factor Authentication on my account?

Web Browser

1. Navigate to the 'HotDoc login' page and login to your HotDoc account using your email or mobile number and password.
   
    

2. From here you will receive a one-time password to your email address, where you will need to copy the code to log into your HotDoc account

   

     
3. Paste the code into the One-time Password field and click Continue. 
   
   Please note: You will need to do this within five minutes, otherwise the code will expire. If it has expired you'll need to click 'Start over to request a new one':
   
   
   
   

4. Click on the your account initials to access your settings.
   
   
    

5. Then head to the 'Security' tab and under multi-factor authentication, click 'Deactivate' in the email field.
   
   
    
6. Next you will need to tick the box to acknowledge that upon disabling MFA you will be reducing the security of your account, and then click 'Continue'.
   
   
    
7. We will then need to verify that this is you by confirming your current password before clicking 'Continue'.
   
   
    
8. Your Email multi-factor authentication has now been deactivated and you will be prompted to click ‘Finish’. You will also receive an email confirmation informing you that this has been successful deactivated.
   
    
9. This will take you back to the main 'Security' tab and in the Email field you will no longer see 'Activated' and instead see the prompt to 'Activate'.
   
   

Mobile

1. Navigate to the 'HotDoc App' and click and 'Log in' from here you will be prompted to enter your email or mobile number and password and click 'Log in'.
    

2. From here you will be need to check your email for a one-time password,

   

     
3. Paste the code into the One-time Password field and click Continue. Please note: You will need to do this within five minutes, otherwise the code will expire. If it has expired you’ll need to click ‘Start over to request a new one’
   
   
   

   1. Click on the your account initials to access your settings, then head to the 'Security' tab.

       
4. Under multi-factor authentication, click 'Deactivate' in the email field, this will prompt you to tick the box to acknowledge that upon disabling MFA you will be reducing the security of your account, and then click 'Continue'.
    
5. We will then need to verify that this is you by confirming your current password before clicking 'Continue'.
   
    
6. From here your Email multi-factor authentication has been deactivated, you will receive an email confirmation and be prompted to click 'Finish'.
    
7. Your Email multi-factor authentication has now been deactivated and you will be prompted to click ‘Finish’. You will also receive an email confirmation informing you that this has been successful deactivated.
   
    

FAQs

How do I log in using Multi-Factor Authentication?

To log in with multi-factor authentication all you need is your account details, and access to the email used to set up MFA. This email will be sent a 'one-time password' that you can use to securely log in. For a more detailed walkthrough, please see How do I log into my HotDoc Account?

Am I required to have a verified email to activate Multi-Factor Authentication?

You are not required to already have a verified email address with HotDoc as during the Multi-factor authentication process we will send you your first one-time password and once confirmed you will met the verified email address conditions. Upon completing setup we will show your email as verified in the profile section of your account settings.

What Multi-Factor Authentication methods do we support?

HotDoc Currently supports email for multi-factor verification.

What if I lose access to my authenticated email?

If you set up multi-factor authentication and lose access to your authenticated email account, you will no longer be able to access your one-time passwords which means you will be locked out of your HotDoc Account. It is for this reason we only recommend setting up MFA with a secure private email account you will always have access to. We do not recommend setting up MFA on any email account that is controlled by another organisation, such as a work or school email address, as you may lose access to these accounts in the future.

What happens if I don't finish the set-up process?

Activation: We don’t activate MFA on your account until you've successfully confirmed the one-time password sent to your email. Closing the setup form before this happens, means that MFA will not be activated.

Deactivation: We won’t deactivate MFA on your account until you've successfully confirmed your password. Closing the deactivation form before this happens, means that we will not deactivate MFA on your account.

Why aren't I receiving a one-time code in my email?

The email may take a up to 5 minutes to arrive, it may also land in your Junk/Spam folder so be sure to check. Alternatively check the email address associated with the account is the inbox you're checking.

Does the email verification code expire?

It does, for security reasons the email verification code will only be valid for 5 minutes. This means that 5 minutes after requesting a one-time password, your code will no longer be valid. You will then need to request a new code by clicking 'Start over' and beginning the process again. For security reasons we will always ask for your credentials again.