With more medical centres offering flexible ways to connect with patients, your clinic may now provide the option to book a telehealth appointment.

• A telehealth appointment is when the practitioner will call you and consult over the phone or via video call.

• HotDoc provides clinics with a platform to book and facilitate video consults, all through the HotDoc Online Booking system.

If your clinic accepts Telehealth Video consults, continue reading to learn more about how to book and attend a Video appointment.

How to book a Telehealth Video appointment

1. When booking a Telehealth appointment via your clinic’s online booking page, you may be prompted to answer some questions to determine your eligibility to receive a Medicare rebate. 
   
   
2. You will be asked to confirm your contact number and email address.
   
   
   
3. After confirming these details, select Yes, book now to send the request to the clinic:
   
   
   
   
4. Once your appointment is confirmed, you will receive a confirmation email with additional information about your video consultation. Please read this in depth to be prepared for your consult:
   
   
   

How do I join the video consult?

1. Once your appointment has been confirmed, you will be provided with the link to the consult in these three places:
   
   - The HotDoc confirmation email
   - The Appointments tab in the Mobile/Web app
   - The appointment reminder
   
   

   Example of the app link		Example of the appointment reminder link
   Example of the email link

2. We suggest that you "arrive" 10 minutes early to the virtual meeting room and ensure you have the following ready:
   
   - A computer, tablet, or mobile phone charged at least 50% and with a video camera and microphone
   - A browser such as Safari, Chrome, or Firefox installed and updated to the latest version
   - A stable internet connection
   - A quiet and private room to complete the call from
   - Somewhere to write down notes from your doctor during the call
   
   
3. If you are yet to join the room but your practitioner is ready to see you, you may also receive a SMS with the link:
   
   
   
4. Once you're ready, click on the link in either the email or the app and you will be taken to a virtual "waiting room" which will show you your place in the queue. Select Start consultation when you are ready to join the consult:
   
   
   
   
5. You will then be asked to grant permission to use your device's camera and microphone. Allow these permissions, then wait for your practitioner to join the consult room:
   
   

What are the minimum system requirements?

To use HotDoc Telehealth Video, you’ll need:

• A strong, stable internet connection

• A smartphone or computer with the latest software and an up-to-date web browser

• Any active VPNs disabled during your appointment

If you do not have a computer or mobile device that meets the requirements above, we suggest choosing a Telehealth Phone appointment type (if your clinic offers this) rather than a Telehealth Video appointment type. Your Doctor can instead contact you for a telephone consult on the phone number you give during the booking process.