HotDoc allows practices to automatically charge a payment method of your choice after you've attended your booking. 

If your clinic accepts appointment payments via HotDoc, please read below to learn more about how to process your payment or for information regarding refunds. 

How to pay for an appointment

Add in a stored payment method when you book via HotDoc:

1. After selecting your appointment type, practitioner and time, you will firstly be asked to confirm your contact details:
   
   
   
2. After this, you will be directed to either enter a new payment method, or choose from an existing method if you have uploaded one before:
   
   
   
3. After choosing an option, you will be shown a confirmation dialogue that confirms your appointment choice:
   
   
   
   
4. If you are yet to add a payment method to your account, you will be prompted to do so after selecting Yes, book now. Select Add payment method and add a method within 30 minutes of making your booking, or your appointment request will be automatically cancelled:
   
   
   
   
5. You will then be asked to fill in the following fields to add a payment method:
   
   
   
6. After selecting Continue, you should be able to see the appointment in your Appointments tab once confirmed:
   
   
   
   
7. Once you have attended your appointment, you will see the charge in the Appointments tab and an email will be sent to you to confirm that your payment has been successful:
   
   
   

   Note: When you add a card to your HotDoc account when booking an appointment, an automatic charge will be processed of US$1.00. This charge will be pending, and you will never be charged the amount. This is standard practice when verifying card details and may appear on your card between 1-5 business days.

Add in a stored payment method at the request of your practice:

1. You will receive a request rom your practice, either via SMS, email or push notification, asking to add in a payment method for an upcoming appointment. Click the link or the Enter my card details button:
   
   

   SMS:

   Email:

   
   Note: Depending on your practice's settings, your appointment may be cancelled if you do not add in a payment method within 90 minutes of receiving the request. The message you receive will notify you of this, if this is the case.
   
   
2. From here, you will either need to create a HotDoc account or Login to your existing HotDoc account:
   
   
   
   
3. Once logged in, you will see your upcoming appointment along with a message advising that a payment method is required to secure their appointment. You will also see the Estimated Cost of the appointment. Click Select a Payment Method.
   
   
4. If you've stored a payment method previously, you can choose to use this payment method for your upcoming appointment. Alternatively you can add a Payment method if you don't have a payment method saved or need to add in a new card. 
   
   
   
5. Once you've successfully added or linked an exisiting stored payment method, your appointment will update to Appointment Confirmed in your account:
   
   
   
   
6. Once you have attended your appointment, you will see the charge in the Appointments tab and an email will be sent to you to confirm that your payment has been successful:
   
   
   

   Note: When you add a card to your HotDoc account when booking an appointment, an automatic charge will be processed of US$1.00. This charge will be pending, and you will never be charged the amount. This is standard practice when verifying card details and may appear on your card between 1-5 business days.

    

Make an immediate payment:

1. Your practice may request payment for an appointment or fee that requires immediate payment. In this case, you will receive an SMS requesting payment. Click the link within the SMS to proceed.
   
   
   
   
2. Next, enter the following details and select Pay:
   - Email
   - Full name
   - Card number
   - CVC
   - Expiry
   
   
   
3. Your card will be charged immediately and you will receive an email receipt once the payment is complete.
    
   

How do I request a refund?

• If you cancel your booking from within the app, HotDoc will not collect any funds for that appointment.
  
  
• If you are requesting a refund for other reasons, or if you are unable to cancel the appointment in your account, please phone your clinic directly via phone.