Question

Why did I receive an appointment declined email when booking online?

Example email 1	Example email 2

Solution

There are a number of reasons why the practice may not have accepted an online booking such as:

• The practitioner no longer being available on that day
• There was an issue with processing your online booking
• The practitioner may only be open to taking online bookings for their existing patients whom they have recently seen (see example email 1)

If you have received one of these emails and you feel that it is a mistake, please contact the clinic directly at the phone number provided in the email.