Question

I've attended an appointment that I paid for using HotDoc. How do I claim my Medicare Rebate?

Solution

Once you have paid for your appointment through HotDoc and your card has been charged, you may receive a payment confirmation email from HotDoc or from the practice's payment provider, Stripe or Pin Payments, to let you know your payment was successful.

It's important to note that HotDoc does not process Medicare rebates for a patient or on a patient's behalf.

Your clinic may submit your medicare claim for you once your card has been charged successfully, but if they have not, you will need to get a tax invoice or receipt from your practice directly which will include a provider number and item number so that you can make a Medicare claim.

If you have any questions about the following, please contact your practice directly using the contact information listed on your clinic's bookings page to discuss:

• Queries about consultation fees
• Whether the practice has submitted your Medicare claim on your behalf
• Request for your invoice from the practice for your payment/appointment
• Provider details / Item Numbers
• How a medicare rebate is requested

For more information on how to submit a Medicare claim, you can view this Medicare article that explains how you can claim through Medicare once you’ve paid your doctor: https://www.servicesaustralia.gov.au/medicare-claims?context=60092