If your clinic and practitioner uses HotDoc to take online bookings, you can make an appointment using either the HotDoc website or the HotDoc mobile app.

To learn how to make an appointment with HotDoc, please read the guides below.

In this article

• How to make a booking via the web app
• How to make a booking via the mobile app 
• Why is my appointment request still pending?

How to make a booking via the web app

HotDoc has a web page which can be accessed via any internet browser. You may also see our web page embedded in your clinic's website. To make a booking via the web app, follow the instructions below.

1. Navigate to the HotDoc Online Booking page:
   
   
   
   
2. Search for your preferred medical clinic or practitioner. Alternatively you can also search by suburb or postcode:
   
   
   
   
3. Once you've selected your clinic, select the Book appointment button:
   
   
   
   
4. You will then be asked a series of questions to determine the available times that doctor can provide. The first question will ask if you are making the booking For myself or Someone else. Answer For Myself if you are yet to make a HotDoc account, or know that your HotDoc account is registered to your details:
   
   
   
   
5. If you want to make an appointment for a friend or family member, select Someone else or if you are logged in, you can also choose from a list of saved Family Members. See Booking for a family member for more details.
   
   
6. The next question will ask if you or the person you're booking for has attended the clinic before. Select Existing patient if you have been, or New patient if you are new to the clinic:
   
   
   
7. You will then be asked to choose the appointment type you're booking in for. It's important to choose the best type of appointment for your needs so you are allocated the correct amount of time:
   
   
   
   
8. After selecting your desired appointment type, you can then choose your practitioner and the time that suits you:
   
   
   
   
9. If you aren't currently logged in, you will be prompted to either login or create a new HotDoc account. Select Yes to login with your existing HotDoc account, or select No to create an account:
   
   
   
   
10. After logging in, you will be shown a confirmation screen. Select No, go back if you need to make changes. Select Yes, book now if you're ready to confirm your appointment:
    
    
    
    
11. Once you've confirmed your request, we will then send your details to the clinic and you will see a Requesting your appointment screen. You should then see a confirmation of your appointment:
    
    
    
    You have now completed your booking request!  Please continue to check the status of your booking in the Appointments section of the app. You will also receive a confirmation email when your booking has been accepted. See How will I know if my booking is successful? for more information.

How to make a booking via the mobile app  

To make a booking via the HotDoc mobile app, please firstly make sure you have downloaded the app for your chosen device. Once you've downloaded the app, follow the instructions below to learn how to make a booking.

1. Open the mobile app on your device to view the home page. Select Find Practitioners to start searching for clinics, or Log In first if you already have your HotDoc details handy:
   
   
   
   
2. Search for the name of your clinic or practitioner. Alternatively you can also search by suburb or postcode, or current location if you have location services turned on.
   
   
   
   
3. After selecting your clinic, you should see their online booking page. You can either scroll through and look at individual practitioner times, or go straight to the Book appointment button:
   
   
   
   
4. You will then be asked a series of questions to determine the available times that doctor can provide. The first question will ask if you are making the booking For myself or Someone else. Please answer For Myself if you are yet to make a HotDoc account, or know that your HotDoc account is registered to your details:
   
   
   
   
5. If you want to make an appointment for a friend or family member, select Someone else or if you are logged in, you can also choose from a list of saved Family Members. See Booking for a family member for more details.
   
   
6. The next question will ask if you or the person you're booking for has attended the clinic before. Select Existing patient if you have been, or New patient if you are new to the clinic:
   
   
   
   
7. You will then be asked to choose the appointment type you're booking in for. It's important to choose the best type of appointment for your needs so you are allocated the correct amount of time:
   
   
   
   
8. After selecting your desired appointment type, you can then tap on the practitioner and the time that suits you:
   
   
   
   
9. If you are not yet logged in, you will be asked at this point if you have a HotDoc account. Select Yes to log in with your existing account details, or select No to create an account:
   
   
10. After logging in, you will be shown a confirmation screen. Select No, go back if you need to make changes. Select Yes, book now if you're ready to confirm your appointment:
    
    
    
    
11. Once you've confirmed your request, we will then send your details to the clinic and you will see a Requesting your appointment screen. You should then see a confirmation of your appointment:
    
    
    
    You have now completed your booking request!  Please continue to check the status of your booking in the Appointments section of the app. You will also receive a confirmation email when your booking has been accepted. See How will I know if my booking is successful? for more information.

Why is my appointment request still pending?

Your request will generally be accepted automatically, but there may be times when it needs to be manually confirmed by the clinic. The main reasons this occurs are:

• Your HotDoc account details may not exactly match the details held at your clinic if you are an existing patient. 
  
  
• The clinic may have special settings which require them to manually approve different types of appointments requested.
  
  
• The clinic may be momentarily offline or not connected to HotDoc yet to confirm your booking

In these cases you will see a screen similar to the below after requesting your appointment and will be notified by email when your booking has been accepted, or if it has been declined:

We recommend that if it is getting closer to your appointment time, and your appointment is not yet confirmed, to contact your clinic directly via phone.